In the business world, they say that culture eats strategy for breakfast—meaning that the people implementing the strategy, and the skills, attitudes, and assumptions they bring to it, will make more difference than even the most brilliant plan. In government, culture eats policy.

This article is also a story about the importance of domain knowledge and why it's difficult (and risky) to push back against the norms, especially when it's the right thing to do. As I say: the process is not the point.